Withdrawal Policy

(A consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither commercial nor self-employed professional activities.)

Right of Withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.
The withdrawal period is fourteen days from the day:

on which you or a third party designated by you, who is not the carrier, has taken possession of the goods, if you have ordered one or more goods as part of a single order and these are delivered together;
on which you or a third party designated by you, who is not the carrier, has taken possession of the last good, if you have ordered several goods as part of a single order and these are delivered separately;
on which you or a third party designated by you, who is not the carrier, has taken possession of the last partial shipment or the last item, if you have ordered goods that are delivered in several partial shipments or pieces;

To exercise your right of withdrawal, you must inform us (Kasimir und Lieselotte GmbH, Eisenbahnstraße 73, 14542 Werder, Telephone: +49 3327 4372090, Email: kontakt@kasimirlieselotte.de) by means of a clear statement (e.g. a letter sent by post, fax, or email) of your decision to withdraw from this contract. You may use the attached model withdrawal form for this purpose, but this is not mandatory.

To meet the withdrawal deadline, it is sufficient for you to send the notification concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Consequences of Withdrawal

If you withdraw from this contract, we shall reimburse all payments received from you, including delivery costs (with the exception of additional costs resulting from your choice of a type of delivery other than the least expensive standard delivery offered by us), without undue delay and no later than fourteen days from the day on which we receive notification of your withdrawal from this contract. For this reimbursement, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise; in no case will you be charged any fees for this reimbursement.

We may withhold reimbursement until we have received the goods back or until you have provided evidence that you have returned the goods, whichever occurs earlier.

You must return or hand over the goods to us without undue delay and in any event no later than fourteen days from the day on which you inform us of the withdrawal from this contract. The deadline is met if you send the goods before the period of fourteen days has expired.

You shall bear the direct cost of returning the goods.

You are only liable for any diminished value of the goods if this loss in value is due to handling of the goods other than what is necessary to establish their nature, characteristics, and functioning.

Exclusion and Expiry of the Right of Withdrawal

The right of withdrawal does not apply to contracts

for the supply of goods that are not prefabricated and for the production of which an individual selection or determination by the consumer is decisive, or which are clearly tailored to the personal needs of the consumer;
for the supply of goods that are liable to spoil quickly or whose expiration date would be exceeded quickly;
for the supply of alcoholic beverages, the price of which was agreed upon at the time of conclusion of the contract, but which can only be delivered at least 30 days after conclusion of the contract and whose current value depends on fluctuations in the market over which the trader has no influence;
for the supply of newspapers, periodicals, or magazines, with the exception of subscription contracts.

The right of withdrawal expires prematurely for contracts

for the supply of sealed goods which are not suitable for return for reasons of health protection or hygiene, if their seal has been removed after delivery;
for the supply of goods if they have been inseparably mixed with other goods after delivery due to their nature;
for the supply of sound or video recordings or computer software in a sealed package, if the seal has been removed after delivery.